Email Notice FAQs:
Are email notices right for me?
Email notification provides you an easy and convenient
way to receive reserved item and overdue
communications from the Library. However, if you
do not check your email frequently, then email notices
may not be right for you. If you do not sign-up
for email notices, you will automatically receive your
notices by phone or postal mail.
How does email notification work?
You can receive email notifications only if we have
your current email address on record. Update your account
- Reserved Items
- When a reserved item is ready for you to pick up,
the library will send you an email message.
The message will list the title(s) being held, and
how long the material will be held for you.
- Overdue
Items - When an item
checked out to you is not returned on time, the
library will send you an email message. The
message will list the title(s) being that are
overdue and any fine that may be applied.
Can I receive both a phone call and
email notice from the library?
No, our system can not provide you with both. If
you provide an email address in your account
information, you will receive your notices by
email. If you wish to have a phone call instead,
simply remove
your email address, and update your account.
What will my email notices look
like?
All library email notices will arrive in your inbox as
coming from RPL_Notices@rpl.lib.nh.us,
and the subject line will begin with "RPL Notice."
Each notice will list your name, whether you
have item(s) to pick up, what those items are, and at
which desk the item(s) are waiting. If you also
have an overdue item or two, a notice may alert you to
that as well. If you need more information about
your account, check your record online
anytime.
What if my email address changes?
You can update your email address for
your account yourself online. See
directions.
How does the Library protect my
email account?
The Library will never give out your email address or
personal information to any outside source or use your
email address for any other purpose than sending
Library communications.
What if my email account screens
for bulk mail or junk mail?
Some Internet providers, such as AOL, Hotmail and
Yahoo! providing bulk and junk mail filters that may
affect the delivery of notices from the Library.
To help ensure delivery, please add the email address
RPL_Notices@rpl.lib.nh.us to
your address book or contact list, "whitelist" or SPAM
filter systems. Please check your Spam/Junk/Bulk
Folder for our messages. If they appear, select one
and indicate that it is not spam.
Whom do I contact for additional help?
During regular library hours, please contact the Main
Desk at 603-332-1428.
Once I add my email address to my
profile is the change instantaneous?
In most cases, the system will set email notification as
your default within 24 hours, for all future Library
notices. However, if your requested item is already in
transit at the time you add your email address to your
record, you may be phoned regarding that/those item(s).
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